Terms of Service
Pristine Cleaning Professionals LLC · Updated Oct 4, 2026
Acceptance of Terms
These Terms of Service ("Terms") apply to all cleaning services provided by Pristine Cleaning Professionals LLC ("Pristine," "we," "us") and to all visitors and users of our website. Your booking confirmation includes a link to these Terms. By booking, keeping your appointment, or receiving a service, you agree to be bound by these Terms. If you do not agree, do not book our services.
Booking
Accurate information: You agree to provide accurate information when booking, including the property's square footage, number of rooms, condition, and whether pets are present. If the information provided is inaccurate, we may adjust the price or reschedule the service.
Access: You are responsible for providing access to the property at the scheduled time. If your cleaning technician cannot access the property at the scheduled time, the cancellation fee may apply.
Utilities: Water and electricity must be on and working at the property for the service to be performed.
Pets: We are a pet-friendly company. Depending on your pet, your cleaning technician may ask that pets be kept in a separate area during the service.
Safe environment: Our cleaning technicians may decline to perform or complete a service if conditions at the property are unsafe. If anyone at the property is abusive toward or harasses a cleaning technician, the cleaning technician may leave, and the service will be charged in full.
Firearms and special items: Please secure any firearms before your service. If there are fragile or irreplaceable items you would prefer our cleaning technician not handle, please put them away or let us know before your service.
Move-out cleans: For move-out cleans, the property must be empty of belongings at the scheduled start time.
Services
We are unable to offer:
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Wet wiping of connected electrical components
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Resurfacing, waxing, or refinishing of floors
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Removal of biohazards or pests
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Furniture moving
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Large-scale trash disposal
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Cleaning from height (our cleaning technicians do not climb ladders)
Floor resurfacing, waxing, and refinishing may be available through a partner company, depending on your location. Services performed by a partner company are subject to that company's own terms.
Property condition: If a property requires significantly more time or work than described at booking, we will provide an adjusted price before work begins. You may approve the adjusted price or cancel the service.
If this becomes clear after work begins, your cleaning technician will pause, and we will contact you with an adjusted price before work continues. If you decline, you will be charged a prorated portion of your original price for the time worked. If we cannot reach you, your cleaning technician will complete as much as possible within the original booked time, at the original price.
Recurring services: Recurring services are discounted based on their frequency, such as weekly, every two weeks, or monthly. If you change the frequency of your service, your price changes to the rate and discount for the new frequency.
Cancellations and Changes
Changes or cancellations made before 5 p.m. the day before your service are free. Changes or cancellations made after that time, or if your cleaning technician cannot access the property at the scheduled time, may be charged a fee of $35 within the Oklahoma City metro area or $60 outside the metro area.
Pristine may reschedule a service due to weather, illness, or emergencies, at no charge to you.
Payment
Payment authorization: By booking, you authorize Pristine to charge the payment method on file for the total amount of your service, including any applicable fees under these Terms.
Pre-authorization: Before your service, a pre-authorization for your total balance may be placed on your payment method. A pre-authorization is not a charge. If your service is canceled, the pre-authorization is released, and your bank determines how long it takes to drop off.
Charge: Your payment method is charged on the day of your service, and you will receive an invoice by email.
Failed payments: If your payment method is declined, you agree to provide another payment method. Unpaid balances may be sent to collections.
Satisfaction, Re-Cleans, and Refunds
Satisfaction guarantee: Our satisfaction guarantee means that if you report a concern within 24 hours of the completion of your service, we will re-clean the affected areas at no charge, as described in this section. It does not guarantee a refund.
Completion sign-off: At the end of a service, you may be asked to review the work and sign off on its completion. Signing off confirms that the service was completed as agreed, that you are satisfied with the results, and that you agree to these Terms.
24-hour reporting: If you are not satisfied with any part of your service, you must notify us within 24 hours of the completion of your service. This applies whether or not you were present at the property.
Re-cleans: If you notify us within 24 hours, a re-clean is the first remedy for any quality concern. We will schedule a cleaning technician to return, typically within 24 hours of your report, to re-clean only the areas that need correction, at no charge. You must provide access to the property for the re-clean.
Refunds: Refunds are considered only after a re-clean has been completed and has not resolved the concern, and only at Pristine's discretion. If you decline the re-clean or do not provide access for it, you are not eligible for a refund. Concerns reported after 24 hours are not eligible for a re-clean or a refund, and any additional visit will be charged as a new service.
Photos
Documentation photos: By booking, you consent to our cleaning technicians taking before-and-after photos of the areas being cleaned, and photos of any damage, to document the condition of the property and the work completed. Photos will not include people, mail, documents, family photos, or other personal items unrelated to the service. Documentation photos are used only by Pristine and are never posted to social media or shared with third parties, except as needed to resolve a dispute about the service.
Marketing photos: We will use photos of your property on our website or in marketing only if you separately give us permission. Marketing photos will not include any personal or identifying details.
Damage to Property
Please notify us of any damage to your property within 24 hours of the completion of your service, with a description and photos of the damage. Our cleaning technicians are independent contractors who carry their own liability insurance, and damage claims are resolved through the cleaning technician's insurance.
Pristine and our cleaning technicians are not responsible for pre-existing damage, normal wear and tear, or damage to items that were improperly secured or installed. Our cleaning technicians may document pre-existing damage they find before beginning the service.
Payment Disputes
If you have any concern about a service or a charge, contact us first so we can resolve it. Services that are completed and not reported within 24 hours, as described in the Satisfaction, Re-Cleans, and Refunds section, are accepted as satisfactory and are not eligible for a refund.
If you dispute a charge with your bank or card issuer for a service that was completed, Pristine will provide records of the service to your bank or card issuer. If the dispute is decided in Pristine's favor, you agree to pay any dispute fees and collection costs Pristine incurs. Pristine may also refuse future service. Nothing in these Terms limits any rights you have under applicable law.
Non-Solicitation of Cleaning Technicians
You agree not to hire or arrange services directly with any Pristine cleaning technician, or with anyone referred to you by a Pristine cleaning technician, outside of Pristine's services, during the time you receive services from Pristine and for 24 months after your last service. This is a breach of these Terms, and Pristine may refuse any future services and re-cleans.
Accounts
When you create an account with us, you must provide information that is accurate, complete, and current, and update it if it changes. Failure to do so is a breach of these Terms and may result in termination of your account.
You are responsible for safeguarding your password and for any activity under your account. You agree not to disclose your password to any third party and to notify us immediately of any breach of security or unauthorized use of your account.
External Links
Our website may contain links to third-party websites or services that are not owned or controlled by Pristine. Pristine has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services, and is not liable for any damage or loss caused by your use of them.
Revisions and Errata
The materials on Pristine's website may include technical, typographical, or photographic errors. Pristine does not warrant that any materials on its website are accurate, complete, or current, and may change them at any time without notice.
Limitations
In no event shall Pristine or its suppliers be liable for any damages, including damages for loss of data or profit or due to business interruption, arising out of the use of or inability to use the materials on Pristine's website. Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Limitation of liability for services: Pristine's total liability for any claim related to a service is limited to the amount paid for that service. Claims for damage to property are resolved through the cleaning technician's liability insurance, as described in the Damage to Property section.
Governing Law and Venue
These Terms are governed by the laws of the State of Oklahoma. Any disputes arising from or related to these Terms or our services shall be resolved in the state or federal courts located within the State of Oklahoma.
Our failure to enforce any provision of these Terms is not a waiver of that provision. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. These Terms are the entire agreement between you and Pristine regarding our services and replace any prior agreements.
Changes to These Terms
We may modify or replace these Terms at any time. If a change is material, we will try to provide at least 15 days' notice before the new Terms take effect. Booking or receiving services after changes take effect means you agree to the revised Terms.
Privacy
Our Privacy Policy explains how we collect, use, and protect your information.
Contact
Questions about these Terms? Email us.