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Pristine Cleaning Professionals LLC

Privacy Policy

 

Pristine Cleaning Professionals LLC · Last updated Oct 4, 2026
 

This Privacy Policy describes how Pristine Cleaning Professionals LLC ("Pristine," "we," "us") collects, uses, and shares your personal information when you visit our website, www.pristinecleaningprofessionals.com (the "Website"), and when you book and pay for our services.

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Information We Collect

Provided Information: Pristine collects the information you provide when you book a service, create an account, or contact us through the Website contact form. Booking information is collected through our booking and scheduling software and may include your name, email address, phone number, service address, billing address, and payment information. See How We Share Your Information and How We Store Your Information below for details.

Device Information: Pristine does not directly collect information about your device. When you visit the Website, the tools that run it collect certain information automatically:

  • Wix, our website host, collects basic information from every visitor, such as IP address, browser type, and pages visited, to operate, secure, and measure the Website.

  • Google Analytics collects information about how visitors use the Website, such as pages viewed, time spent on each page, how you found the Website, your device and browser type, and your approximate location.

Cookies: Cookies are small files that Wix and Google Analytics place in your browser so they can recognize returning visitors and keep the Website working properly. When you first visit the Website, you can choose which cookies to accept, and you can also block or delete cookies in your browser settings. Some Website features may not work properly without cookies.

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How We Use Your Information

We use your Provided Information to schedule and perform your services, process payments, send booking confirmations and invoices, communicate with you about your services, and screen for potential fraud.

We use the summary reports these tools provide to understand how visitors use the Website and to improve it.

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How We Share Your Information

We share your information only as needed to provide our services:

  • Booking and scheduling: Your booking information is managed through our booking system, Maidily.

  • Payments: Payments are processed by Stripe. Pristine does not store your full card number.

  • Analytics: We use Google Analytics to understand how visitors use the Website. You can read how Google uses your information at https://www.google.com/intl/en/policies/privacy/ and opt out at https://tools.google.com/dlpage/gaoptout.

  • Legal requirements: We may share your information to comply with applicable laws, respond to a lawful request, or protect our rights.

We do not sell your personal information.

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Service Forms

We may use third-party form providers to collect service completion confirmations and feedback from you. This information is used only to document and improve our services. It is not sold, and it is shared only as described in this Privacy Policy, such as to comply with legal requirements or resolve a payment dispute.

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Text Messages

We send text messages through our booking system to communicate with you about your services, such as appointment confirmations and reminders. We do not send marketing text messages. Your mobile number and text message consent are not shared with third parties for marketing purposes. Message and data rates may apply. Reply STOP to opt out of text messages.

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How We Store Your Information

We process and store your information using the following providers:

  • Wix: Website host

  • Maidily: Booking and scheduling

  • Stripe: Payment processing

  • Google: Workspace and Analytics

  • Email marketing provider: If we send promotional emails, a third-party email marketing service

We use commercially reasonable security measures to protect your information. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

We keep your information until you ask us to delete it, except for records we are required to keep for tax, legal, or dispute purposes.

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Email Communications

We send emails about your bookings and services. If you opt in to receive promotional emails, they may be sent through a third-party email marketing provider, and you can unsubscribe at any time using the link in any promotional email.

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Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us.

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Age Requirement

Our services are intended for adults 18 and older. We do not knowingly collect information from anyone under 18.

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Third-Party Websites

The Website may link to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

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Changes to This Policy

We may update this Privacy Policy from time to time. The date of the latest revision appears at the top of this page, and changes take effect when posted on the Website.

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Contact Us

Questions about this Privacy Policy, or want to exercise your rights? Email us or call us.

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